The Story.

The Story.

What is Conduent?

What is Conduent?

Conduent Education Services provides customer care and repayment services for campus based loans, private education loans, and Federal Family Education Loan Program loans.
Conduent Education Services provides customer care and repayment services for campus based loans, private education loans, and Federal Family Education Loan Program loans.
Pssst...Although this is a personal exploration project, it's still AWESOME!
Pssst...Although this is a personal exploration project, it's still AWESOME!

Discover.

ACS (now known as Conduent) needs an improved user experience for its borrowers that will increase the ease-of-use in the navigation as well as the structure of elements on  the website. Currently, Conduent doesn't have a convenient mobile app.

Discover.

The Problem

ACS (now known as Conduent) needs an improved user experience for its borrowers that will increase the ease-of-use in the navigation as well as the structure of elements on  the website. Currently, Conduent doesn't have a convenient mobile app.

The Solution

Create a more centralized user login for loan borrowers and re-structure the navigation system to enhance the user experience. To increase user engagement and provide users with a more up-close experience, I designed an app concept for Conduent.

Define.

Current Homepage UI Design

On the current home page, elements doesn't feel cohesive or intuitive to the user. Highlighting areas on the page were I felt the information architecture could be improved was my starting point. For a better and improved user experience, I wanted to create a more "centralized user login" area for loan borrowers. I also felt that some of the content can take a lower priority and be

Define.

Current Home Page UI

On the current home page, elements doesn't feel cohesive or intuitive to the user. Highlighting areas on the page were I felt the information architecture could be improved was my starting point. For a better and improved user experience, I wanted to create a more "centralized user login" area for loan borrowers.
I also felt that some of the content can take a lower priority and be placed in a dropdown menu.

How Can We IMPROVE the Admin Area?

How can we IMPROVE the Admin Area?

Just some ideas that I have...

Just some ideas that I have...

• User account information can be placed in a more accessible area
• Too many tabs = Too many clicks for the user
• Pay Now" and "Enroll" buttons seem disconnected from the content (placement seems more of an after-thought)

Home Page - Wireframe

In this bare bones structure, I've given the login area more of a top priority on the home page design. Main navigation has also been placed at the top of the page. My thought process was to keep the home layout simple and think user experience first.

Home - Wireframe Concept

In this bare bones structure, I've given the login area more of a top priority on the home page design. Main navigation has also been placed at the top of the page. My thought process was to keep the home layout simple and think user experience first. I've placed the quick links into a dedicated toggle slide-out menu which can now take a lower priority on the page.

Quick Links Area - Wireframe

I've placed the quick links into a dedicated toggle slide-out menu which can now take a lower priority on the page

User Login Area - Wireframe Concept

Elements have been structured on a dedicated login page to focus only on key information to the user.

User Login Area - Wireframe

Elements have been structured on a dedicated login page to focus only on key information to the user.

User Admin Area

For improving the user experience, I focused on the organization of the content and creating a more intuitive user interface that would allow the user to navigate easily through their account to quickly locate key information about their loan.

User Admin Area - Wireframe Concept

For improving the user experience, I focused on the organization of the content and creating a more intuitive user interface that would allow the user to navigate easily through their account to quickly locate the information that they need.

Design.

The New Conduent Home UI

New UI patterns were introduced on the home page bringing in more of the brand color "orange". I  also wanted to combine the new design with a clean layout along with the right amount of negative space and vibrant graphics.

Design.

The New Conduent Home Page (Desktop)

New UI patterns were introduced on the home page bringing in more of the brand color "orange". I  also wanted to combine the new design with a clean layout along with the right amount of negative space and vibrant graphics.

Toggle Menu Slide-Out Feature

Sidebar links have been placed into a hidden menu that would open as a slide-out menu that will trigger upon clicking the "Help" link.

Toggle Menu Slide-Out Feature for Quick Links

Sidebar links have been placed into a hidden menu that would open as a slide-out menu that will trigger upon clicking the "Help" link.

New Conduent Login Page

The New Conduent User Login Page

Improved User Admin Area

New clean and simplified user interface.

New and Improved User Admin Area

New clean and simplified user interface

New UI Patterns for Dropdown
Payment Section Area

New UI Patterns for Dropdown Elements for Payment Section

Creating the Mobile Experience

For the arrangement of the app content and user experience, wireframes were created to help determine the visual structure of information in a mid-fidelity state.

New Mobile App UI for Conduent

Mobile UI